FAQ

Questions? Check out some of our frequently asked questions below!

 What is "Virtual Reality"?

Virtual reality is the term used to describe a three-dimensional, computer-generated environment which can be explored and interacted with by a person. That person becomes part of this virtual world or is immersed within this environment and whilst there, is able to manipulate objects or perform a series of actions.

For more details, click here.

 How Much Does It Cost?

A standard booking is $50 and gives you exclusive access to our venue. You get both of our headsets for an hour and entrance for two players. Additional players can be added for $10/player/hour, payable on location. Our maximum capacity is 16 people.

Having a larger party? Contact us about our mobile rental options!

 How Do I Become a Member?

Click here for all details on our memberships.

 What Are the Hours of Operation?

The Portal Winnipeg is open from 4:30PM to 11PM on weekdays (excluding Tuesday) and 12:00PM to 12:00AM on weekends.

The Portal Winnipeg is closed on Tuesdays.

 Where Are You Located?

Click here for our location information.

 How Can I Pay?

We currently take credit cards for online bookings, and can accept cash, debit, or credit cards on location. Cheques are currently not accepted at The Portal Winnipeg.

 When Should I Book? How Far In Advance?

Weekend slots tend to book up fast, so we recommend booking 2-3 weeks in advance.

Larger groups or parties (where both headsets are used) should be booked 4-6 weeks in advance.

 How long should I book for?

A single hour booking should suffice as a taster for 2 to 4 players. For groups of 5 and up, we recommend upwards of 2 hours.

 Where can I park?

Street parking is available, and there is a parking lot between our building and Deer + Almond.

 When should I arrive?

Please aim to arrive 5 minutes prior to your booking. We do not have a waiting room, so you may have to wait outside the building if you come too early!

 Can I wear glasses?

While some glasses do fit comfortably within the headset, we highly recommend wearing contacts if possible.

 What should I wear?

Virtual reality can be quite energetic so we advise comfortable clothing, but this is not compulsory. Shoes are removed when using the virtual reality system to avoid damage to the mat.

 Will I Get Motion Sickness?

No. Motion Sickness occurs when your eyes tell your brain that you are moving around, but your body is standing still. The HTC Vive is tracked to sub-millimeter accuracy, so wherever your head goes, your vision follows making the experience seem extremely realistic and eliminating motion sickness.

We have a few games and experiences which can cause mild motion sickness. If you are concerned, simply tell your VR host, and they will let you know which titles to avoid.

 Do you have any age restrictions?

We do not have age restrictions, but recommend players to be 6 or over as the headset straps may be too loose, or the headset may be too heavy for children below this age.

Players under 18 must be accompanied by a parent or guardian. We have no upper age limit, and have hosted players in their mid 80’s!

 Can we take pictures or videos?

Absolutely — we actively encourage it! You may also live stream if you like.

 Do you guys have a league?

We are working on setting up leagues and tournaments. Check our social media pages for updates.

 Are there rules and regulations I should be aware of?

All participants must sign a waiver prior to playing.

We are fully licenced, but Liquor must be purchased on-site.

 Do you have a cancellation policy?

We require at least 48 hours notice for a full refund, and 24 hours notice to have a booking rescheduled.

 Can we bring our own food and drink?

We have a selection of food, drinks, and alcohol (18+) for sale. Tap water is available free of charge!

 Do you guys provide gift certificates?

Yes! Gift certificates are available for purchase here!

 Will we be shown what to do?

Standard bookings will be hosted throughout, ensuring that everyone has the best time possible, and that the equipment is used safely.

 If I am accompanying my child, and do not intend to play, will I have to pay?

Observing parents and/or guardians of players under 18 can attend at no additional cost.

 Is it safe?

Yes. We have not had anyone hurt or injured in any way. A full safety briefing is provided before the headset it worn, and standard bookings are hosted by an employee throughout.

 Can I book a party or event?

Yes! Please click here to contact us about parties or an event!

 Will You Support My Event/Social?

We have a list of charities that we support and currently not looking for more.

That being said, we do have a referral program which can help support your event. Contact us to find out more.